4 mins read
Jarvis
Client: Jarvis
Interviewee: Marc Wallace, Senior IT Director
Sector: Ecommerce, Saas & Cybersecurity services
Company Size: 201-500
Migrated from: Bullhorn
Introduction. Recruitment built on relationships, not transactions
At Jarvis, the focus has always been on building long-term client relationships rather than chasing short-term transactional wins. In an industry where speed and revenue often come before quality, Jarvis has positioned itself as a refuge. A business built on customer service, value, and doing things the right way.
That philosophy demanded technology that could evolve with the business, not restrict it.
The Challenge. When systems dictate the process
Over the years, Jarvis had used several recruitment systems that simply could not keep pace with how the business was evolving. Instead of enabling growth, the technology stack was dictating how teams had to work.
As Marc Wallace explains:
“We had used a number of systems over the years that couldn’t keep up with the pace of change within the business. Often, the systems were dictating our processes, which is fundamentally the wrong way around.”
The business was also operating across multiple disconnected platforms. Keeping data accurate required constant admin, manual effort, and workarounds. It became clear that the technology was holding Jarvis back rather than supporting its relationship-first approach.
Jarvis knew it was time for change.
The Decision. Choosing a platform that fits the business
Jarvis carried out a thorough review of the recruitment technology market. This included attending industry trade shows and sitting through numerous demos before selecting Seven20.
What stood out was the foundation Seven20 provided. Rather than forcing rigid, pre-built workflows, the platform gave Jarvis a strong Salesforce base that could be customised around its own internal processes.
“The Seven20 platform gave us a very strong foundation to customise with our own internal processes. Working closely with the Seven20 team, they were able to advise us where the changes made sense.”
This was not about software alone. It was about choosing a long-term technology partner who understood recruitment complexity and could guide smart decisions, not just deliver features.
The Implementation. A truly collaborative process
The implementation process was described as seamless. Jarvis felt listened to throughout the project, both during implementation and after go-live.
Unlike previous experiences, this was not a handover-and-walk-away scenario. There was regular cadence, ongoing support, and access to the Seven20 Community. This allowed Jarvis to openly discuss challenges, learn from other customers, and continuously improve how the platform was being used.
“It’s not been like some implementations where you are just left to it. We have regular cadence and even community meetings where we can discuss challenges with other customers.”
The Results. Technology that embraces change
The biggest shift for Jarvis was flexibility.
Every time the business changes, the software and automations change with it. Easily and without disruption. The entire company now contributes ideas for improvement, to the point where Jarvis introduced a Change Advisory Board to manage requests.
This collaborative approach drove full adoption across the organisation and created a clear internal mindset:
“If it’s not in Salesforce, it didn’t happen.”
Key outcomes included:
Full adoption and accountability
The system became the single source of truth across the business. Engagement was high because teams helped shape the solution.
Continuous evolution without disruption
Jarvis can adapt workflows, automations, and integrations as the business evolves, without re-platforming or major system changes.
Real operational improvements through automation
The platform now supports:
- Job posting with applications automatically fed into Salesforce
- Custom integrations with Salesforce partners for candidate screening
- Digital signatures to streamline onboarding and compliance
Each month, the system continues to evolve alongside the business.
Ongoing Evolution. Built for continuous improvement
Seven20 has enabled Jarvis to treat its CRM as a living platform rather than a static system. New ideas are implemented regularly, processes are refined continuously, and improvements are driven by real operational needs.
Seven20 remains hands-on throughout this journey, providing guidance, support, and best-practice insight whenever required.
Customer Support. A true partnership
Customer service has been a standout part of the relationship. Jarvis has built strong working relationships with several members of the Seven20 team, particularly Mark Baker.
Support is proactive, accessible, and focused on outcomes rather than tickets. The introduction of the Seven20 Community provides invaluable networking for the Jarvis team to discuss challenges with like-minded peers and learn about upcoming improvements.
Advice to other recruitment businesses
Marc Wallace’s advice to businesses struggling with their current CRM is simple:
“Change. Do it. The reluctance to change is going to hold you back, when in reality, Seven20 makes it very easy to move.”
Who this case study is for
This case study is ideal for recruitment businesses that:
- Are frustrated with rigid ATS or CRM systems
- Need a Salesforce recruitment platform that adapts to their processes
- Want a long-term technology partner, not just a software provider
- Value flexibility, adoption, and continuous improvement
