Book a demo
News + Insight

3 mins read

TechTalent Resourcing

Client: TechTalent Resourcing
Interviewee: Myles Vines, Co-Founder
Sector:IT Services and IT Consulting
Company Size: 2-10
Migrated from: No CRM

TechTalent Resourcing (TTR) is a dynamic recruitment start-up founded by a former Tech Recruiter and a former Salesforce Account Executive. Leveraging this unique blend of industry expertise, TTR specialises in sourcing IT resources, as well as Sales and Pre-Sales professionals specifically within the Salesforce ecosystem.

As a start-up, TTR initially relied on spreadsheets before attempting to professionalize with a “point solution” CRM. The tool proved too rigid, leading to poor adoption and a return to manual processes. Recognising the power of Salesforce but wary of the configuration costs, TTR found the perfect middle ground in Seven20: an out-of-the-box Salesforce solution tailored for recruitment. This move unlocked 360-degree visibility, seamless app integration (like PipeLaunch), and a scalable foundation.

The Challenge: The “Point Solution” Trap

Like many start-ups, TTR began with spreadsheets and notepads. As they grew, the administrative burden began to eat into time better spent selling. Myles, coming from a Salesforce background, knew Salesforce was the gold standard but feared the cost and resource requirement to build it from scratch. They opted for a cheaper, recruitment-specific “point solution” as an interim fix. It was a mistake.

  • Rigidity: The point solution didn’t allow TTR to tailor workflows to their specific processes.
  • Poor Adoption: Because the system was inflexible, the team drifted back to using spreadsheets.
  • Data Silos: They couldn’t get a full end-to-end view of the business for reporting.

“Our adoption of the product was poor… we were still having to use the same spreadsheets and side documents from before as the platform was rigid… We also couldn’t get the full end to end view of our business.” 

The Solution: Salesforce Without the Build

TTR was heading back to square one when they discovered Seven20. It offered exactly what Myles knew he wanted the power of Salesforce—but pre-configured for the recruitment industry.

  • Zero Upfront Build: It was an “out of the box” version of Salesforce, requiring no expensive custom development to get started.
  • Best of Both Worlds: The team benefitted from Josh and Seven20’s deep knowledge of both the platform architecture and the nuances of the recruitment market.

The Result: 360° Visibility & Automation

Moving to Seven20 transformed TTR’s operations from disjointed spreadsheets to a unified digital ecosystem.

  • Total Visibility: A real 360-degree view of jobs, candidates, and client interactions ensures no follow-up is missed.
  • The AppExchange Advantage: TTR leverages Salesforce’s ecosystem of thousands of apps. For example, using PipeLaunch allows them to pull data directly from LinkedIn into their Org, saving hours of manual entry.
  • Efficiency: Streamlined processes allow the existing team to do more, removing the immediate pressure to hire more staff just to handle admin.

“Since using Seven20 we now have a real 360 view of our business… Plus Salesforce has 1,000s of natively integrated Apps that we can leverage on Seven20.”

Evolution & Support

As TTR scales, the platform scales with them. New reports and dashboards are spun up instantly to meet the needs of new users. Future plans include integrating native Telephony to automatically capture sales conversations. This agility is supported by a Customer Success team that acts like an internal department.

“Our CSM, James, is like an extension of our team, easily available over Slack and goes above and beyond the call of duty.”

Myles’ Advice: Invest in an Open Platform

Myles offers critical advice for businesses seduced by “shiny features” in rigid tools.

“Don’t over focus on functionality and capabilities… what’s far more important is investing in an open platform. Don’t buy something that may solve a problem today but next year your business may require another feature… Seven20 on Salesforce allows us to feel confident and relaxed that we’ve invested in a platform that allows us to grow.”